Samsung Galaxy Note 7 replacements to start from 21 SeptemberSeptember 16, 2016 12:23
For the last couple of weeks Samsung or its Galaxy Note 7 recieved several number of complaints, and by now, the whole battery issue that leads to exploding devices, fires and even damaged property has put the company’s reputation at stake.
Samsung was forced to issue a recall of all Galaxy Note 7 devices. The recall will reportedly cost Samsung in excess of $1 billion.
Since the company announced the recall, asking consumers to return their devices, some confusion were made over what, when and how. Samsung “voluntarily” issued a recall, but failing to go through the regulatory procedure, the mess took place once again.
Finally, the US government officially recalled the Samsung Galaxy Note 7 smartphones, but by then dozens of reports had been received reports of cases in which batteries exploded or caught fire. The official notice reads “Consumers should immediately stop using and power down the recalled Galaxy Note 7 devices purchased before September 15, 2016, ” . The report has also brough to light the fact that Samsung has received 92 reports of batteries overheating in the US, which includes 26 reports of burns, 55 reports of property damage, including fires in cars and a garage.
Samsung claimed to take all measures to ensure such incidents will not take place again. A ZDNet report claimed that Samsung has planned to change the colour of the battery indicators in the newly produced Note 7 devices to help consumers understandant the difference between the older devices and newer ones. The battery indicator of the new devices, shown on the homescreen top right corner, will be green, instead of the white seen in faulty units.
A Re/code report cited that Samsung official ensured the recall to start from 21 September. In another report, Samsung is said to be providing the new units of the phablet to local distributors and stores in South Korea from Monday, 19 September.
By Prakriti Neogi